See how the Clinique Médicale Saint-Louis managed to meet its challenges in terms of access to healthcare by integrating the Petal Booking solution with its EMR.
An online booking platform, Petal Booking improves the patient experience while increasing staff efficiency and providing key data.
Give patients the opportunity to book an appointment on your website and sync the online portal with your EMR, reducing double booking. Manage and customize each physician availabilities on all booking channels.
Free up time for staff and reduce missed appointments. You can even customize the content of appointment reminders, attach files and send multiple reminders with customized timing for maximum efficiency.
Allow patients to quickly and autonomously let you know they’ve arrived with self-service check-in kiosks. Modules synchronize with your EMR, reduce lines at reception, and free up staff’s time.
Medical clinics managers can make informed decisions based on key data: the number of missed appointments, wait times to meet with a physician, the adoption rate of the online appointment booking portal, the appointment, the peak times for each type of appointment and several other performance indicators.
Petal Booking gives administration more time for patients and gives patients improved healthcare access. Plus, it avoids training costs for new employees with task automation and EMR integration.
Analytics dashboards and statistics reports act as key performance indicators, allowing health facilities to optimize their operations.
Physician calendars synchronize with existing system (EMR, EHR, etc.). Types of appointments offered can be customized according to your preferences, patients, and availabilities.
Staff can indicate whether a patient is on time, late or did not show up for an appointment, and the information automatically synchronizes with EMR. This option makes it possible to gather statistics on patient behavior that can be used to generate detailed report.
Healthcare institutions can release automatically time slots for walk-in visits that are adjustable according to the traffic of the day, allowing a better management of the delays and avoiding that all the time slots are filled in a few minutes the day before.
Conditions contained in each online form can be customized for different appointment types. Patients are invited to import any specific documents their appointment may require, such as prescriptions.
Patients can easily book an appointment directly on your website.
"Petal Booking has definitely facilitated access to healthcare. Automating tasks that used to need manual input has made our staff more available to patients."
Julie Deslauriers - Director, Saint-Louis Medical Clinic
"Petal Booking really changed the way we work. It took less than a month for us to see a 90% drop in the number of people waiting outside the clinic each morning, which has meant a more manageable workload for our reception staff, particularly at peak hours."
Ghislaine Bilodeau - Assistant Director, Laval Medical Centre
"Petal Booking didn’t involve any additional administrative task or require learning a new interface for me. It’s totally transparent. I mostly hear about it from my patients, who are clearly satis ed with the online portal and the service."
Physician, Saint-Louis Medical Clinic
"We no longer need to use the callback service, now that our patients arrive only a few minutes before a scheduled walk-in appointment. This means patients can save the few dollars they would have had to pay for the service and avoid the hassle of visiting our clinic more than once in the same day."
Micheline Demers - Director, Laval Medical Centre
Not only will we work with you to train your staff, we’ll tailor training to address any concerns. We can always make adjustments post-launch so the solution better fits your organization.
We only consider deployment complete when your patients can book their appointments online and have received reminders. Ongoing online training sessions are available as needed.
See how the Clinique Médicale Saint-Louis managed to meet its challenges in terms of access to healthcare by integrating the Petal Booking solution with its EMR.
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