--- title: How to Select a Secure Messaging Platform description: In the patient-centric care model, the circle of care team must be able to quickly reach each other and exchange information securely. image: https://blog.petal-health.com/hubfs/Imported_Blog_Media/circle_of_care-1024x895.png --- [![PetalMD-logo-coul_RGB](https://blog.petal-health.com/hubfs/_PetalMD_Sept2018/Logos/PetalMD-logo-coul_RGB.svg "PetalMD-logo-coul_RGB")](https://www.petalmd.com/?hsLang=en) [![Request a Demo](https://no-cache.hubspot.com/cta/default/2577840/5eb73b37-d158-43af-8ba3-9c11af7233b7.png)](https://cta-redirect.hubspot.com/cta/redirect/2577840/5eb73b37-d158-43af-8ba3-9c11af7233b7) [![Logo Petal](https://blog.petal-health.com/hubfs/GUEPARD-petal_officiel-logo-mark-full-color-rgb.svg "Logo Petal")](https://www.petal-health.com/en-us?hsLang=en) # How to Select a Secure Messaging Platform June 9, 2016 | By [Yves Thibodeau, Product Director](https://blog.petal-health.com/author/yves-thibodeau-product-director) ![circle_of_care](https://blog.petal-health.com/hubfs/Imported_Blog_Media/circle_of_care-1024x895.png) Communication is the foundation of effective care coordination. In the patient-centric care model, the circle of care team must be able to quickly reach each other and exchange information securely. However, this is not always the case. In a 2015 Joint Commission study, 70% of treatment delays and sentinel events are attributable to a communication breakdown. Mobile technologies can help. Read [five ways to improve hospital communication and increase efficiency](https://blog.petal-health.com/5-ways-to-improve-hospital-communication?hsLang=en). Physicians have increasingly adopted the use of smartphones and tablets. Most doctors have a smartphone (99%) and a tablet (74%) and find it ‘useful’ at work (93%) [according to a 2015 study](http://innovations.bmj.com/content/1/4/174). Nurses are also adopting new technologies as 95% own a smartphone, 65% own a tablet, and 53% find it ‘useful’ at work according to the same study. Various smartphone features are useful in helping them perform their clinical duties. Over 80% of physicians use it for phone calling, web browsing, email, calendar and SMS messaging. Three of the five most used features are for communication. ![doctors & nurses tech stats](https://blog.petal-health.com/hs-fs/hubfs/Imported_Blog_Media/doctors__nurses_tech_stats.png?width=665&height=323&name=doctors__nurses_tech_stats.png) Mobile devices however, are susceptible to security breaches. The increase of mobile technology use and cloud technologies have increased data privacy breaches and leaks. In fact, 52% of surveyed healthcare organisations say that the number of data breaches caused by mobile devices has increased in the past 12 months. When it comes to the enterprise-level frameworks, 63% of surveyed healthcare organizations believe that mobile devices are the weakest link in their enterprise security framework. 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