See how the Clinique Médicale Saint-Louis managed to meet its challenges in terms of access to healthcare by integrating the Petal Booking solution with its EMR.
An online booking platform, Petal Booking improves the patient experience while increasing staff efficiency and providing key data.
Medical clinics managers can make informed decisions based on key data: the number of missed appointments, wait times to meet with a physician, the adoption rate of the online appointment booking portal, the appointment, the peak times for each type of appointment and several other performance indicators.
Analytics dashboards and statistics reports act as key performance indicators, allowing health facilities to optimize their operations.
Physician calendars synchronize with existing system (EMR, EHR, etc.). Types of appointments offered can be customized according to your preferences, patients, and availabilities.
Staff can indicate whether a patient is on time, late or did not show up for an appointment, and the information automatically synchronizes with EMR. This option makes it possible to gather statistics on patient behavior that can be used to generate detailed report.
Healthcare institutions can release automatically time slots for walk-in visits that are adjustable according to the traffic of the day, allowing a better management of the delays and avoiding that all the time slots are filled in a few minutes the day before.
Conditions contained in each online form can be customized for different appointment types. Patients are invited to import any specific documents their appointment may require, such as prescriptions.
Patients can easily book an appointment directly on your website.
"Petal Booking really changed the way we work. It took less than a month for us to see a 90% drop in the number of people waiting outside the clinic each morning, which has meant a more manageable workload for our reception staff, particularly at peak hours."
Ghislaine Bilodeau - Assistant Director, Laval Medical Centre
"We no longer need to use the callback service, now that our patients arrive only a few minutes before a scheduled walk-in appointment. This means patients can save the few dollars they would have had to pay for the service and avoid the hassle of visiting our clinic more than once in the same day."
Micheline Demers - Director, Laval Medical Centre
When you choose to work with PetalMD, you get the full support of an entire team dedicated to your success. Your satisfaction is at the core of our mission and we support your team throughout implementation, launch, and post-launch training.
Typically, we’ll begin with a kickoff meeting to determine the best way to implement Petal Booking within your healthcare facility. Together, we’ll identify all the key stakeholders essential to the realization of the project.
We can even help you create a website for online booking if you don’t have one already. Finally, we’ll propose a deployment plan, including a timeline for implementation.
Every organization is different. We’ll customize platform configuration to your organization as needed, including setting up self-service check-in kiosks, configuring automated appointment reminders, and launching your online booking portal.
We help you, administrators, and key staff members understand the platform so you can effectively serve your patients. We also provide you with ready-to-go communication materials to distribute to your patients so they can immediately start benefiting from the service, too.
Not only will we work with you to train your staff, we’ll tailor training to address any concerns. We can always make adjustments post-launch so the solution better fits your organization.
We only consider deployment complete when your patients can book their appointments online and have received reminders. Ongoing online training sessions are available as needed.
350 Charest E Blvd, 3rd Floor
Quebec City, Quebec G1K 3H5
©2024 Petal Solutions Inc. | Privacy Statement