--- title: Waiting time for patients cut in half description: A case study detailing how the patients of the Clinique médicale Saint-Louis initial now have much easier access to health care. image: https://blog.petal-health.com/hubfs/Imported_Blog_Media/St-Louis_cs-blogEN.png --- [![PetalMD-logo-coul_RGB](https://blog.petal-health.com/hubfs/_PetalMD_Sept2018/Logos/PetalMD-logo-coul_RGB.svg "PetalMD-logo-coul_RGB")](https://www.petalmd.com/?hsLang=en) [![Request a Demo](https://no-cache.hubspot.com/cta/default/2577840/5eb73b37-d158-43af-8ba3-9c11af7233b7.png)](https://cta-redirect.hubspot.com/cta/redirect/2577840/5eb73b37-d158-43af-8ba3-9c11af7233b7) [![Logo Petal](https://blog.petal-health.com/hubfs/GUEPARD-petal_officiel-logo-mark-full-color-rgb.svg "Logo Petal")](https://www.petal-health.com/en-us?hsLang=en) # Waiting time for patients cut in half September 27, 2017 | By [Guillaume Blanchard, Healthcare Technology Advisor](https://blog.petal-health.com/author/guillaume-blanchard-healthcare-technology-advisor) ![](https://blog.petal-health.com/hubfs/Imported_Blog_Media/St-Louis_cs-blogEN.png) To improve access to health care, the management of the [Clinique Médicale Saint-Louis](https://cliniquestlouis.com/) wanted to free up its phone lines and shorten the morning lineups in its waiting room. After a thorough analysis of the available options, they chose to offer their patients an online appointment booking portal and automated reminders by integrating [Petal Booking](https://www.petalmd.com/online-patient-booking?hsLang=en) with their electronic medical record (EMR) [KinLogix](https://www.telushealth.co/health-solutions/electronic-medical-records/products/kinlogix-emr/). ## **Meeting the Needs of the Clinic** The clinic chose Petal Booking solution because of its flexibility regarding themanagement of physician-patient links, its EMR synchronization and capacity to manage a large volume of appointments. The Clinique médicale Saint-Louis processes about 100,000 patient appointments a year! Once the solution was in place, the positive results exceeded expectations. Not only did patients have much easier access to health care; physicians saw a drop in their missed appointment rates. As for the administrative staff, they saved precious time by automating several repetitive tasks. ## Case study available for download Thanks to the invaluable collaboration of the Clinique Médicale Saint-Louis, we are able to share the case study detailing the initial problems, the change management and the results related to the implementation of PetalMD’s appointment booking system. Download the full case study below! 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